SRM: poor customer service

olsonraymond

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It happened again!

I posted several months ago about a session I booked at SRM where I waited for 15-20min and the attendant did not show up. I changed, demanded my money back and left the premises.

I can't believe that after months of considering returning, I get shafted again on my first visit to SRM in several months. I must have extreme bad luck or this place is just the way it is. I booked an afternoon session with Giselle. Joy led me to the room and left me with reassuring words that she'll be calling Giselle in shortly.
I showered, dried off and waited and waited....waited for almost 20 min and I was thinking "this can't be happening AGAIN!"
There was not even a courtesy notice from anyone that Giselle is running late. This place should learn how to manage customer's expectations.
Needless to say I changed and demanded my money back and left the place pissed off AGAIN!

The next time I see a post claiming that SRM has excellent customer service, I'll be on the floor laughing.

X
 
When you leave all pissed off but still craving a pop. Do you go visit another MP or you head home and squeeze one off?
 
You must have the worst luck in the world.
I've been to SRM many times (50-100) and this has never happened to me.
Talk to Joy about it. She'll make it right if it's their mistake.
 
Not that I condone making people wait, but 20 mins in this business isn't that uncommon. If you can't wait that long then you will very often be disappointed.
 
You arrived @ our spa at 2:55, I smiled and said Hi, Do you have an appointment you said yes with Giselle. I looked in the appointment book and said your appointment is for 3:15 you said yes. I said ok just have a seat because Giselle is busy for another 10 minutes ,and offered you a bottle of water you said no thanks. It was a little busy at the time. Got everyone taken care of @ 3:05 I said to you I can set you up in a room now if you like. You said ok and followed me to a room I collected your money turned on the shower kissed you on the cheek and said enjoy your stay Giselle won't be long .3:18 you were standing @ the front desk, dressed asking for your money back that was 9 minutes I'm
Giselle came to the front desk @3:20 said Joy where is my client. I said thats him leaving as you were closing the door behind you.

Can someone help me out here, don't know what I did wrong.

Thanks
Joy
 
Dr. Joy... was Giselle late or not? I think that is the main question. If she was late... then you guys are at fault. Otherwise... I guess the customer was just impatient. I don't mind waiting maybe 10 minutes at the most.

Even by your account... Giselle was 15 minutes late. Although the "client" may have over-reacted when he wrote that message because he was probably still annoyed... the fact remains he wasn't far from the truth.

I know from your perspective it may seem major overkill... but remember we are paying quite a lot of money for a session from your ladies.
 
Wait a minute... (no pun intended).

The appt was at 3:15 and he left at 3:18 and she was available at 3:20? Just because he was there early doesn't mean he should expect her to be ready early.

Doesn't sound any fault of SRM to me.
 
Absolutely right Dave !

I'm sorry, but waiting 5 minutes past the appointment time is NOT unreasonable.

Anybody who's been to SRM knows Joy always looks after her clients, and tries to keep everybody happy.

JOY: I'm glad you've stated your case. Some of these guys use massageplanet.net as a way to vent, out of some idea the world "owes" them somehow.

I'm not unconvinced many are just looking to have future door fees waived
 
It's good to hear the other side of the story, although we don't know what the truth is. But waiting for 15 minutes at an MP is not uncommon. If you don't have that much time to spare, maybe this hobby is not for you.
 
I think it is funny that we are so thrilled that an MPA isn't a clock watcher, and that a session may go a few minutes over to make sure we are happy, but we expect that the attendant will be ready for our appointment on the minute.
 
Absolutely nothing Joy. Really bizzarre that someone leaves in a huff 3 minutes past his appointment time.

Thanks for setting the record straight.
 
I've been to SRM a couple of times. Each of my visits have been professional and almost worth the cost (ie time and money). But that's for another post ...

The ladies have been extremely friendly and pleasant. I won't lie. I was asked to wait inside a room like X, and it did take the young lady a disproportionate amount of time (as far as I am concerned) to attend. However, I took this as one of the inherent defects of the nature of the business. Most ladies, if it is an exorbitant amount of time, simply apologize at the start of the session and that is that. It's a courtesy - but you have to make it that far to get your apology

While I think you had a circumstance that isn't unique X, I think you could have also had it redressed while you were at the establishment. Which, it looks like you did, cuz apparently Dr Joy is the one in charge and she did give you back your money *shrugs*

It really is too bad that you didn't work things out with them and enjoy some of the better things they have to offer, besides wait time.

I remember once, I even suggested to one of the young ladies that they should leave a magazine in each of the rooms, just to kill off that kind of "down time". Guess they might want to revisit that suggestion, now that it's been made more openly.

Q.
 
This thread just reminds me why I never make appointments. I just walk in and see who is working.
Allure has magazines in the room for you to peruse while you wait. Its a good idea.
 
I generally don't make appointments - actual, come to think of it, I never have. Anyway, I find the norm is to be shown to the room by the MPA who then leaves while you undress and shower. For 15 minutes to elapse is not unreasonable before the lady returns. My understanding is for that 15 minutes, the lady is cleaning up the room or taking a quick w/r break.

As I read Dr Joys post, Giselle finished up at 3:05 - as Joy had told this guy she would. For Giselle to show up at the desk at 3:20 asking where her client was seems to me to be perfectly normal timing.

If he was at the desk asking for a refund 3 minutes after his appoinment time, I can only guess that he started to dress as soon as his watch said 3:15. The ONLY time I get upset is when the lady starts the clock before the message starts.
 
IMHO, SRM customer service is second to none...

Joy, just take what happened as a grain of salt...
 
------------------------
You arrived @ our spa at 2:55, I smiled and said Hi, Do you have an appointment you said yes with Giselle. I looked in the appointment book and said your appointment is for 3:15 you said yes.
------------------------

First of all I called SRM for a 3:00p appointment with Giselle which was accepted. Not 3:15!
You maybe right about me arriving at your spa at 2:55p but I thought it was a few minutes earlier. When I was left in the room the clock showed 2:55p. And I grew tired of waiting and left shortly after 3:15p. I don't think my actions were unreasonable for leaving because I can't remember the last time I waited that long in another spa without a courtesy notice.

And you forgot to mention the part when I was at the front desk asking for my money back that you admitted that Giselle WENT OVER her time from her last appointment. I don't think that was my problem.
 
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  35. Spa in Markham:
    GOLDEN FS โ€“ 8380 Kennedy Rd ๐Ÿ“ž 905-258-0777 / 416-688-6886 ๐Ÿ‡ป๐Ÿ‡ณ CICI, ๐Ÿ‡ฎ๐Ÿ‡ณ SONIA (2PM), ๐Ÿ‡ฒ๐Ÿ‡พ AMY ๐Ÿ”Ž View Schedule: bit.ly/flowers_schedule ๐Ÿ›Ž๏ธ Booking Now: bit.ly/bookinggoldenlove
  36. FLOWER Spa - BLUEXADO | Thornhill | VAUGHAN:
    BLUEXADO FS โ€“ #06-1102 Centre St ๐Ÿ“ž 416-357-9797 / 416-678-8668 ๐Ÿ‡จ๐Ÿ‡ด MEGAN, ๐Ÿ‡ป๐Ÿ‡ณ MY LINH, ๐Ÿ‡ป๐Ÿ‡ณ JULIE ๐Ÿ”Ž View Schedule: bit.ly/flowers_schedule ๐Ÿ›Ž๏ธ Booking Now: bit.ly/bookingbluexadolove
  37. FLOWER Spa โ€“ PINK | Scarborough | TORONTO:
    PINK FS โ€“ 3300 McNicoll Ave ๐Ÿ“ž 416-299-5515 / 416-817-3839 ๐Ÿ‡ฎ๐Ÿ‡ท ELINA, ๐Ÿ‡ป๐Ÿ‡ณ KELLY, ๐Ÿ‡ธ๐Ÿ‡ฌ CANDY (12PM) ๐Ÿ”Ž View Schedule: bit.ly/flowers_schedule ๐Ÿ›Ž๏ธ Booking Now: bit.ly/bookingpinklove
  38. Golden Sunshine Spa:
    โœจClick on our Username and FOLLOW US for updates and special services ! โœ… Click Here Today๐ŸŒธAkame๐ŸŒธChristina๐ŸŒธXuka๐ŸŒธLynda๐ŸŒธMilly Call us โ˜Ž 905 - 265 - 2158โ˜Ž๏ธ Your ultimate service awaits! โœจ
  39. Soul Relax Spa:
    โœจ Looking for a relaxing escape? โœ… Click Here Meet๐ŸŒธTina๐ŸŒธIsabella๐ŸŒธMonikaCall us today for the best treatment and service experience. Click on our Username and FOLLOW US for updates ! Call now โ˜Ž 289 - 298 - 5662โ˜Ž๏ธ Your ultimate relaxation awaits! โœจ
  40. SL East Spa:
    ๐Ÿ’†โ€โ™€๐Ÿ’–WooHoo Wed๐Ÿ’– Ultimate destination for Asian massages๐ŸŽ‰ Two fab spots: Richmond Hill & Oakvilleโœจ Your passport to paradise with 10 enchanting girls fr China, HK, Japan & Korea โ€” ๐Ÿ†•Luna, Cindy, Coco,Cici, Jenny, Amber, JPN Yui, Akino, Jasmine & Lucyโ€” ready to pamper you๐ŸŽ๐Ÿ Ring us ๐Ÿ“ž647-695-6354 or text us ๐Ÿ“ฑ647-578-8169โœจ 160 East Beaver Cr., Unit 12, RichmondHill ๐Ÿ’ฐWhere Eastern charm meets Western comfort - your bliss awaits๐Ÿ™Œ
  41. Lulu1980:
    Phoenix Blossom Spa ๐ŸŒน๐ŸŒน๐ŸŒน2 girls ๐Ÿ”ฅ๐Ÿ”ฅ๐Ÿ”ฅ5124 Dundas St W Etobicokeโ˜Ž๏ธ416-817-3366๐Ÿ‘ Table Shower Sea Salt Bath Body Scrub๐Ÿ˜˜ Japanese girl Nina โค๏ธ Natural Big Boobs 38 DD ๐Ÿ˜˜Pink Mini Nipples Hot body slide, super enjoyable๐Ÿ˜˜๐Ÿ˜˜๐Ÿ˜˜๐Ÿ˜˜ very provocative service๐Ÿ˜˜๐Ÿ˜˜๐Ÿ˜˜, professional super Luna deep tissue massage, has therapeutic effect to loosen bones and relieve muscle pressure and will bring you unexpected service effects, she will bring you a little surprise๐Ÿ˜๐Ÿ˜๐Ÿ˜๐Ÿ˜โค๏ธYou are welcome to make an appoint
  42. SpringGreen.:
    Today we have 5 girls on downtown Toronto 72 gerrard st west๏ผš๐Ÿ’‹๐Ÿ’‹ New girl gaga Serving The Queen ๐Ÿ’‹๐Ÿ’‹Bunny- Tanned Spanish beauty with large melons and a fun booty too Wendy- exotic goddess with a gymnasts body and corresponding flexibility Jennifer- Exotic beauty with... Call and text 647 891 0699 ask questions Thanks ๐Ÿ’‹๐Ÿ’‹
  43. Jennyโ€™s Spa:
    ๐ŸŽ‰๐Ÿ’JENNYโ€™S SPA๐ŸŽ‰๐Ÿ’ โœ…5170 DUNDAS STREET WESTโœ… ๐Ÿ‘ŒETOBICOKE ONTARIO M9A 1C4๐Ÿ‘Œ โ˜Ž๏ธ( 647-893-5196)โ˜Ž๏ธCall or Text โ˜Ž๏ธ( 437-888-3759)โ˜Ž๏ธCall Only (ETOBICOKE) OPEN 10am to 9pm MONDAY to SUNDAY ๐Ÿ”ฅโœ…GRAND OPENING๐Ÿ’ฏNEW GIRLS EVERYDAY๐Ÿ”ฅEXCELLENT MASSAGE + SERVICE QUEENS NOW AVAILABLE AT JENNYโ€™S SPA FOR ALL YOUR MASSAGE AND SPECIAL EXTRA NEEDS๐Ÿ”ฅ๐Ÿ’ฏ๐Ÿ˜˜๐Ÿ”ฅโค๏ธ๐Ÿ‘Œ ๐Ÿ”ฅTWO BEAUTIFUL NEW YOUNG ASIAN GIRLS EVERYDAY๐Ÿ”ฅ ๐Ÿ’ฏREAL PICTURES OF ATTENDANTS๐Ÿ’ฏ ๐Ÿ”ฅ๐Ÿ’‹Limited Time Special Promotion๐Ÿ”ฅ๐Ÿ’‹ โœ…๐Ÿ’ฆ30 Minutes Nude Mass
  44. Red Rose Spa:
    ๐ŸŒธ We have 5 hot brown girls today ๐ŸŒธ MONICA, PAOLA, MALIYA, MONIKA, AMANDA, ASHA, JAZMINE, PREETI, ANGELINA, KIRAN ๐ŸŒธ 2588 Birchmount ๐ŸŒธ 2 Invergordon ๐ŸŒธ 647-702-8800 ๐ŸŒธ Please visit for a great erotic massage
  45. wilson holistic centre:
    ๐Ÿ’•๐Ÿ’•Beautiful Korean girl working at 382 Wilson Ave ๐Ÿ’•๐Ÿ’•โ˜Ž๏ธโ˜Ž๏ธ416-840-0071โค๏ธโค๏ธ
  46. wonderspa:
    ๐ŸŒบWonder spa,(9421Jane st unit127)call416-5000-800โ˜Ž๏ธbest massage in vaughan,Wednesday RMT available,๐Ÿ’„sexy face young girl Joey natural c cup,very good looking nice body slide,really popular ๐ŸŽlong hair Q Lucy good strong to relax oil massage, Relieve pain and remove stress,more experience,๐ŸŒนvery nice new girl CiCi, amazing the end,give you warm time,must try๐ŸŒน๐Ÿฅค
  47. AliceSpa:
    WEDNESDAY at ๐—”๐—Ÿ๐—œ๐—–๐—˜ ๐—ฆ๐—ฃ๐—” 416-298-0898, 4915 Steeles Ave. E, Scarborough 3 very nice girls here today. Open 10am to 9pm: CLOUDIA (11am-8pm): is Vietnamese, young, petite 5'2" & 96 Lbs, B Cup, best rim deep bbbj cim. $40 Room Fee + $80 (incl bbbj & fs). +$20 for rim/cim. Excellent open minded services. DORIS (12pm-9pm): from Taiwan, is young & petite with loing thick black hair, 105 Lbs
  48. Annie Spa:
    ๐Ÿ’‹๐Ÿ˜˜Sexy Petite Korean๐Ÿ‡ฐ๐Ÿ‡ทGirl Eva working with Sweet Beautiful Japanese New Cummer to Canada Feifei ๐Ÿ‡ฏ๐Ÿ‡ต and Sensual Pleasing Busty Coco๐Ÿ‡จ๐Ÿ‡ณtoday๐Ÿ’‹๐Ÿ˜˜Call or text ๐Ÿ“ฒ647-891-9688 or 416-291-8879๐Ÿ“ฒ
  49. EMSpa_schedule:
    Hey! Where have you been? Today (Wednesday), our amazing attendants are Carla โ€, Cici ๐Ÿ˜, Opal ๐Ÿคฉ, Sandy ๐Ÿค— and Yoyo ๐Ÿ˜. Call us at โ˜Ž๏ธ (905) 479-6668 โ˜Ž๏ธ to book your favourite and head on over to 7665 Kennedy Road, Unit 4, Markham!
  50. ForeverWarden:
    Wednesday at ๐Ÿซฆโค๏ธ๐Ÿ”ด๐ŸŸฅโ™พ๏ธ๐“•๐“ž๐“ก๐“”๐“ฅ๐“”๐“ก ๐“ข๐“Ÿ๐“โ™พ๏ธ๐ŸŸฅ๐Ÿ”ดโค๏ธ๐Ÿซฆ2190 Warden Ave, Unit 201, Scarborough ๐Ÿฐ๐Ÿญ๐Ÿฒ-๐Ÿด๐Ÿฌ๐Ÿฌ-๐Ÿณ๐Ÿด๐Ÿด๐Ÿณ: Bella, Cindy & Sasa. Bella is around 5โ€™3โ€ with a thin to medium build, C Cups, and a pleasing personality. She can offer dfk, bbbj and cfs as well as a good massage experience. Cindy is a slim beauty, 5โ€™4โ€, natural C Cups. Her massage is nice, her services will drive you wild & her finish is a dream
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