Today I had a very bad experience at OM…I walked in early morning around 9:30am and at the reception was making query about Jen or Vanessa and front desk lady Daria told me both are busy and will be avail at 10am
I came back at 10am and I was told to wait while they are getting ready. After 10minutes of waiting I asked the front desk about them and at that time she said both are on the way to the spa. I told her why did not you tell me an hour ago when I came and inquired about them and at that time you said they are both busy…then she said well some girls are pre booked and busy and that is why I told you they are busy.
I waited another 10-15 minutes at the Spa and left with utter disappointment
This is very unusual considering the standard of OM and I hope Yuki will look into this and make sure no one on the front desk provide any false info